Frequently Asked Questions

Updated as of Jan 2021

Ticketing & Admission

How can we purchase tickets to the attractions?

You may purchase timed tickets to the attractions from the Gardens by the Bay website or the Gardens by the Bay Mobile App (available in Google Play and App Store), which also includes a suite of features that will provide you with a more seamless experience at the Gardens.

For Supertree Observatory, limited tickets can be purchased from a self-service Ticketing kiosk at the attraction entrance.

Why are visitors required to select a time slot when purchasing tickets?

As the capacity of the attractions will be reduced significantly, visitors are required to apply for tickets with time slots for entry to help us stagger entry flow, even out the crowd throughout the day and prevent overcrowding at all times. 

One-hour entry time slots will be available for selection during the ticket purchase. If you arrive anytime within the one-hour time slot, you will be able to enter the attraction immediately, and exit anytime after your entry. 

Do Friends of the Gardens (FOG) members need to select a time slot to visit the attractions?

Yes, FOG members can pre-book their time slot to visit the attractions online or via the Gardens by the Bay Mobile App.

An admission fee applies to Floral Fantasy. You may purchase timed tickets to the attractions from the Gardens by the Bay website or the Gardens by the Bay Mobile App. For Supertree Observatory, limited tickets will be available onsite via the self-service kiosks at the Supertree Observatory entrance.

For more FAQs relating to members visiting the Gardens, please click here.

What if I miss my entry time?

If you arrive outside of your scheduled time slot, you may need to wait for the next available time slot.

I’m unable to visit on the date and time that I had selected earlier. Can I amend my booking?

If for some reason you are unable to visit during the selected day and time slot, you may reschedule here.

• For OCBC Skyway: Admission to OCBC Skyway is subject to weather conditions such as rain or lightning risks. For affected visits, visitors will be ushered to our latest attraction – Supertree Observatory. Alternatively, visitors may change the time slots by 11pm on the date of your scheduled visit, subject to availability.
• For Cloud Forest / Flower Dome / Floral Fantasy: Visitors may change the time slots at least 48 hours before your scheduled visit, subject to availability. 

Why do I need to activate Smart Tracking on the Gardens by the Bay Mobile App if I’m already using TraceTogether app?

Smart Tracking works by using GPS location data and Bluetooth to effectively locate you only within Gardens by the Bay. Visitors are encouraged to download the Gardens by the Bay Mobile App and activate the Smart Tracking function. An advantage of using Smart Tracking is that it helps to map the crowd situation in various parts of the Gardens. As more visitors activate this function, visitors will be able to find out the crowd situation in the enclosed attractions and selected outdoor areas of the Gardens while using the app, thereby enabling visitors to better plan their itineraries at the Gardens.


You may wish to read our privacy policy here to better understand how Gardens by the Bay manages and uses the data that has been collected.

My tickets were bought from Klook / Travel Agencies / given by my company / corporate clients. How do I book my visiting time slots?

On our online ticketing page, please select the option “Ticket Replacement” to book your preferred date of visit and time slot. Please present the original ticket to our admission staff to gain entry to the attraction. 

I am an Association of Singapore Attractions (ASA) / Public Assistance (PA) / Development Disability Registry (DDR) / Persons with Disability (PWD) / Corporate Friends of the Gardens cardholder / beneficiary of Gift of Gardens. How do I gain entry to the attractions?

Redemption of a physical ticket is required to gain entry to the attraction. Tickets can be redeemed at the Redemption Centre at The Canopy. The Centre is open daily from 9.00am to 9.30pm (now till 27 Dec 2020), and 9.00am - 8.30pm (28 Dec onwards).

For beneficiaries of Gift of Gardens, each beneficiary is entitled to 1 complimentary ticket. For accompanying caregivers, they can purchase tickets here or the Gardens by the Bay Mobile App, which can be downloaded from Google Play and App Store.

For ASA cardholders, kindly take note that free admission is only applicable to Cloud Forest. For Flower Dome, ticket purchase is required.

I am a PAssion, NTUC, SAFRA and HometeamNS cardholder. How do I buy tickets to the attractions?

You may purchase tickets and book your desired visiting time slot here or the Gardens by the Bay Mobile App.

Gardens by the Bay Mobile App

What are the features available on the Gardens by the Bay Mobile App, how do they enhance my visiting experience?

The Gardens by the Bay Mobile App is designed to enable visitors to enjoy a contactless and safe visit to the Flower dome when they visit. Apart from the Smart Tracing feature that enhances the safety of visitors, the app will allow visitors to buy and scan their tickets to Flower Dome, perform SafeEntry check-in and check-out, and get real-time updates on crowd levels in the Gardens. A suite of other features tailored for our Friends of the Gardens (FOG) members and general visitors will be progressively introduced to enhance the enjoyment of your visits. Features that will be made available to both visitors and FOG members progressively from 29 June include the following*:

 

Features Available Date
Filter Selfie 29 June
Game - Go Supertree Go! 29 June
Garden Stories 29 June
Purchase FOG membership (only available via GB Mobile App) 29 June
Use of SafeEntry 1 July
Pre-booking and purchase timed attraction tickets 7 July
Purchase Shuttle Service tickets 11 July
Plant Identification 11 July
Crowd information at selected attractions
11 July


FOG members can also access the following additional features in the app:

 

Features Available Date
Pre-book visit time slot 29 June
Update vehicle IU numbers
(processing time: three working days)
29 June
Scan e-Card to access Flower Dome 1 July (Flower Dome opens on 1 July)
Parking redemption using IU numbers
(if members have already furnished IU numbers)
1 July

 

* Information stated is correct at time of publication and is subject to change without prior notice.

Safe Distancing & Other Safety Measures

What are some of the measures implemented at Gardens by the Bay to safeguard visitors’ well-being?

Safe distancing measures at our enclosed attractions, such as limiting the number of visitors allowed and implementing a contactless ticketing and admission control system so that visitors can enjoy the Gardens with a peace of mind. Other safety measures include:

  • Wearing of face shields and face masks by staff at all times
  • Disinfection and cleaning to be carried out frequently throughout the gardens, especially at key visitor touch points
  • Availability of hand sanitisers for visitors’ use
  • Safe distancing measures and reduced capacity for Shuttle Service
  • Single direction visitor flow within the attractions
  • Suspension of re-entry for visitors to ensure capacity does not exceed permissible limit
  • Installation of transparent partitions at information and retail counters for added protection for visitors and staff

Wedding Solemnisation / Reception at Gardens by the Bay

How many people can I invite to my solemnisation / reception?

From 16 May to 13 June 2021, wedding solemnisations will be allowed up to max 100 people, subject to prevailing national guidelines. Wedding receptions will not be allowed. Visit https://www.moh.gov.sg/covid-19/pet for more information on Pre-Event Testing (PET) requirements.

To find out more about the safe management measures for wedding solemnisation and/or wedding reception events, visit https://covid.gobusiness.gov.sg/faq/sectorspecific/marriage.

Where can I hold my solemnisation / reception at Gardens?

Flower Field Hall, Waterview Room, Silver Leaf, Supertree Observatory, Floral Fantasy and South American Garden are venue spaces suitable for your solemnisation event. Contact us to find out more about the wedding solemnisation package.

Please note that from 16 May to 13 June 2021, wedding receptions will not be allowed.

Can I remove my masks during the exchange of vows, to kiss and for photo-taking?

All attendees are to wear masks at all times, with the exception of the bride and groom who may wear face shields instead. Masks/ face shields should be retained even for photo-taking.

Can I engage vendors for my solemnisation / reception and are they part of the guest limit?

Any vendor that you engage for your solemnisation ceremony / reception will need to seek the necessary clearance to resume operations based on the prevailing national guidelines.

If in doubt, your vendor can clarify with the Ministry of Trade and Industry (MTI). If they are allowed to resume operations for your solemnization / reception, vendors and premise staff will not be counted in the guest limit for your solemnisation / reception. Nevertheless, vendors and premise staff should be kept to a minimum.

Can food be served at the ceremony?

Food and drinks are not allowed to be served as part of the wedding solemnization event. Couples may hold one reception either on the same day as the solemnization or on a separate day. Individually plated or packaged food eg: bentos are to be arranged and served to the seated attendees. Shared platters or dishes are strongly discouraged. Self-service buffets or staff-served food lines are not permitted. Pre-wedding receptions, freestanding activities (e.g photobooths) and interactions such as drinks receptions are not permitted.

Please note that from 16 May to 13 June 2021, wedding receptions will not be allowed. 

What are the safety measures?

Gardens by the Bay has been certified SG Clean and is compliant with all government-mandated safe management measures. All guests and vendors will be required to check-in via SafeEntry. All guests should download and activate TraceTogether before attending the event. Other safety measures include:

  • Temperature screening

  • Safe distancing of 1 metre

  • Sanitisation of amenities like public toilets every 1 hour

  • Hand sanitisers will be made available at the venue.

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